Manager, Customer Service (Calgary or Red Deer)

July 4 2021
Industries Bank, Insurance, Financial services
Categories Accounting, Finance, Customer Service, Call Centres, Management, Consulting, Bank, Insurance, Financial services, Supervisor, Team leader, Call Center manager, Management, Administration
Red Deer, AB

Job number: R-1002638

Locations: Red Deer or Calgary, Alberta

Closing date: July 20, 2021 

Language required: English 

Worker Type: Permanent

Leadership skills required:

Take a lead role in your district's customer service team, with a focus on our relationship management process. You'll coach and mentor lending support staff on administrative operations, computer systems and reporting.

What you'll do:

  • Lead a high-performing customer service team, managing performance and development
  • Maintain your district's budget and manage daily operations: facilities management, meetings, event-planning, etc.
  • Work with other members of your district leadership team (District Director and Manager, Business Development)
  • Ensure compliance with office teams on audits, arrears and other reports

What we're looking for:

  • A decision-maker who confidently manages and implements change
  • A leader who builds relationships
  • A multi-tasker with an aptitude for budgets and managing reports
  • Ability to adapt quickly to changes in a fast-paced environment

What you'll need:

  • A degree in administration or business and at least three years of related experience (or equivalent combination of education and experience)
  • A proven track record in agricultural or commercial financial services
  • An understanding of accounting and legal documentation
  • Strong leadership and organizational skills
Apply now!

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