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Job Title: Account Manager – Financial Services & Retail Banking Location: Toronto, Ontario, Canada Employment Type: Full-time About Us: Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology, delivering composable and intelligent solutions to forward-looking financial institutions across 61 countries. With three decades of domain expertise, our product suite spans Wholesale Banking, Consumer Banking, Central Banking, Wealth, Capital Markets, Treasury, Insurance and Digital Technology for Commerce. Applying First Principles Thinking and Design Thinking, we have elementaries the financial services landscape into a finite set of Events, Microservices, and APIs, enabling faster, modular transformation with measurable outcomes. For more information, visit 🌐 www.intellectdesign.com 🌐 www.emach.ai 🌐 www.purplefabric.ai About the Role: We are looking for an experienced Account Manager to join our Canada leadership team and drive strategic growth, client retention, and account expansion within Retail Banking and Payments. This role will focus on expanding our presence in Retail Banking by building high‑trust relationships with key business leaders, product management teams, and executive stakeholders. Key Responsibilities: Retail Banking & Payments Expansion: Lead growth initiatives specifically focused on the Retail Banking segment of tier-1 Canadian financial institutions. Stakeholder Relationship Management: Map to and build strong relationships with senior business executives, domain heads, and product leaders. Account Growth & Retention: Focus on overall account retention, contract renewals, and identifying organic account expansion opportunities. Strategic Alignment: Translate the bank's business and digital transformation agendas into tailored consulting and technology solutions. Cross-Functional Collaboration: Partner closely with internal delivery, architecture, and executive leadership to ensure seamless service delivery. Qualifications & Experience: Domain Knowledge: Strong domain expertise in Retail Banking and/or Payments (e.g., electronic payments, cash management, payment rails, cards, or digital banking). Consulting / IT Services Background: Prior experience in client management or account management within major IT services and management consulting Seniority: Proven track record operating at Senior Manager Level in account management or client delivery. Financial Services Expertise: Hands-on experience working with Canadian banks or major financial institutions (prior experience with Canadian tier-1 banks). Communication & Engagement: Exceptional communication, negotiation, and executive presentation skills. What We Offer Opportunity to drive growth in one of our flagship enterprise accounts. Collaborative, growth-oriented culture with direct exposure to regional leadership. Competitive compensation package.

What you’ll do

The role focuses on driving strategic growth and client retention within the Retail Banking and Payments segments of tier-1 Canadian financial institutions. Key duties include building high-trust relationships with senior executives and translating digital transformation agendas into technology solutions.

Requirements

Candidates must have strong domain expertise in Retail Banking or Payments and a proven track record at a Senior Manager level in account management. Experience working specifically with Canadian tier-1 banks and a background in IT services or management consulting are required.

Benefits

• Competitive compensation package

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Retail Banking
• Payments
• Stakeholder Relationship Management
• Client Retention
• Strategic Growth
• Consulting
• IT Services
• Executive Presentation
• Negotiation
• Digital Transformation
• Cross-Functional Collaboration

Job areas

• Sales
• Finance & Accounting
• Consulting
• Management & Leadership
• Technology