Job Description What Is the Opportunity? We are seeking a dedicated Senior IAM Systems Support Analyst to provide technical support, troubleshooting, and operational management of Identity Access and Authorization services across the enterprise. This role focuses on supporting, troubleshooting, and optimizing existing identity platforms, authorization systems, and user provisioning infrastructure using advanced automation and AI-powered tools. You will work with established identity solutions, support multiple platforms, leverage automation to streamline operations, and use AI-driven insights to detect and resolve complex identity and access issues efficiently. What Will You Do? Support and troubleshoot identity provisioning, deprovisioning, and user access issues across multiple platforms (on-premises, cloud, and hybrid environments), ensuring timely resolution using automation and AI-powered diagnostics. Provide technical support for authorization policy enforcement, investigate access denial issues, troubleshoot policy conflicts, and resolve misconfigurations to ensure secure and efficient access control across all platforms. Support identity and access management platforms, troubleshoot platform issues, investigate data synchronization problems, monitor platform health, and provide guidance on identity lifecycle management best practices. Monitor identity and access systems using automated monitoring and alerting tools, analyze logs and reports to identify security risks, policy violations, and anomalies, and respond to incidents with minimal downtime. Leverage automation scripts and CI/CD pipelines to streamline identity support processes, respond to support tickets within SLA, investigate root causes, and escalate critical issues while identifying opportunities to automate manual tasks. Utilize AI-powered analytics and anomaly detection to identify unusual access patterns, suspicious behavior, and potential security threats, supporting root-cause analysis and proactive issue resolution. Maintain comprehensive technical documentation including troubleshooting guides, runbooks, and procedures to support audits, ensure compliance, and facilitate knowledge transfer across the support team. Support audit and compliance processes, collaborate with IT teams on identity and access issues, provide user guidance on identity management, and contribute to continuous improvement initiatives focused on security and operational efficiency. What Do You Need to Succeed? Must-Have: Bachelor’s degree in computer science, Information Technology, or related field. 5+ years of hands-on experience in IAM roles with focus on authorization solutions and access control implementation. Strong experience troubleshooting identity provisioning, deprovisioning, and access control issues Proficiency with LDAP and Active Directory for identity support and troubleshooting Experience supporting authorization and access control systems with understanding of RBAC, ABAC, and PBAC principles. Experience supporting cloud identity platforms (Azure AD, AWS IAM, Okta, etc.) in multi-cloud and hybrid environments. Proficiency in scripting languages (PowerShell, Python, Bash, or similar) for automation and troubleshooting. Strong understanding of API integration concepts and troubleshooting identity and access issues. Knowledge of SQL for querying and troubleshooting identity data Experience with ticket management systems, incident tracking, and root-cause analysis methodology Strong problem-solving and analytical skills with excellent communication abilities Experience with incident management and change management processes Nice-To-Have: Familiarity with enterprise directory infrastructure blueprints and data distribution architectures. Experience with AI/ML-powered identity analytics and anomaly detection tools Knowledge of audit and regulatory compliance frameworks and their impact on IAM policies. Experience with incident management systems and ticketing platforms Familiarity with CI/CD pipelines and automation frameworks for identity Management. Knowledge of compliance frameworks (GDPR, HIPAA, SOX, PCI-DSS, ISO/IEC 27001) and their impact on access control policies. Understanding of mainframe security and legacy system integration. Familiarity with zero-trust security models. What's In It for You? We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work and take on progressively greater accountabilities #LI-POST #TECHPJ Job Skills Cyber Security Management, Cybersecurity Risk Management, Decision Making, Group Problem Solving, Information Security Auditing, Information Security Management, Information Systems Security Management, Information Technology Security, IT Security Architecture, Platform Architecture, Security Protocols Additional Job Details Address: 16 YORK ST:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-13 Application Deadline: 2026-08-10 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.