Bilingual Lease Maturity Specialist
About the role
Join our Lease Maturity team at SCI Lease Corp; currently engaged in the leasing of Alfa Romeo, Chrysler, Dodge, Jeep, RAM and Maserati vehicles. Have the opportunity to jump into a fast paced and dynamic environment by becoming and critical team member in building and executing a lease maturity strategy designed to support our lessee and dealer experience while maximizing residual values and supporting in the design / maintenance of key business systems. RESPONSIBILITIES Engage our Customers and Dealers to provide the optimal lease maturity experience whether in retaining a loyal, or in supporting a returning lessee Handle phone queues and email campaigns to collect and process any lease maturity inquiries, inspection requests and customer intent concerns Review lease returns to ensure all payments have been collected and wear and tear parameters have been properly disclosed, included any required adjustments Support in the distribution and initial follow up of the Lease Maturity Statement due to excessive kms or excess wear and tear Support in the collection of documents or further deficiencies required in processing a direct lessee buyout of their lease Handle all lease maturity customer inquiries Assist with lease extension requests Support Q&A in reviewing and issuing lease maturity statements and work with vendors to resolve errors in inspection reports Assist Quality Assurance team with lease maturity statement adjustment requests Other duties as may be assigned BEHAVIOURAL Friendly and optimistic individual who finds it easy to get along with everyone Ambitious, self-starter with an eagerness to learn new things Proactive problem solver with a mind for efficiency and quality Empathetic; able to relate to customers Solid team player who can also work independently Creative out of the box thinker Strong work ethic with a can-do attitude Optimistic individual who embraces and thrives in a fast-paced environment Leads by example Open minded and able to adapt to change
SKILLS & QUALIFICATIONS Customer focused Excellent communication, interpersonal and critical thinking skills Ability to manage regular interruptions to work-flow Strong time management, multi-tasking and organizational skills Aptitude for simple mathematical calculations Able to work under pressure within tight deadlines Able to handle large volumes of work Able to prioritize work Analytical, problem solving, and decision-making skills Teamwork EXPERIENCE 1-3 years in an administrative/customer service role Previous leasing or automotive experience is considered an asset Salesforce is considered an asset Microsoft Office EDUCATION Bachelor’s degree preferred Proficient written and verbal skills in English and French REPORT TO: Team Lead, Lease Maturity SALARY: $50,000 CAD - $55,000 CAD Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted. AI Use Disclosure: Please note AI tools may be used in the hiring process.
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Bilingual Lease Maturity Specialist
About the role
Join our Lease Maturity team at SCI Lease Corp; currently engaged in the leasing of Alfa Romeo, Chrysler, Dodge, Jeep, RAM and Maserati vehicles. Have the opportunity to jump into a fast paced and dynamic environment by becoming and critical team member in building and executing a lease maturity strategy designed to support our lessee and dealer experience while maximizing residual values and supporting in the design / maintenance of key business systems. RESPONSIBILITIES Engage our Customers and Dealers to provide the optimal lease maturity experience whether in retaining a loyal, or in supporting a returning lessee Handle phone queues and email campaigns to collect and process any lease maturity inquiries, inspection requests and customer intent concerns Review lease returns to ensure all payments have been collected and wear and tear parameters have been properly disclosed, included any required adjustments Support in the distribution and initial follow up of the Lease Maturity Statement due to excessive kms or excess wear and tear Support in the collection of documents or further deficiencies required in processing a direct lessee buyout of their lease Handle all lease maturity customer inquiries Assist with lease extension requests Support Q&A in reviewing and issuing lease maturity statements and work with vendors to resolve errors in inspection reports Assist Quality Assurance team with lease maturity statement adjustment requests Other duties as may be assigned BEHAVIOURAL Friendly and optimistic individual who finds it easy to get along with everyone Ambitious, self-starter with an eagerness to learn new things Proactive problem solver with a mind for efficiency and quality Empathetic; able to relate to customers Solid team player who can also work independently Creative out of the box thinker Strong work ethic with a can-do attitude Optimistic individual who embraces and thrives in a fast-paced environment Leads by example Open minded and able to adapt to change
SKILLS & QUALIFICATIONS Customer focused Excellent communication, interpersonal and critical thinking skills Ability to manage regular interruptions to work-flow Strong time management, multi-tasking and organizational skills Aptitude for simple mathematical calculations Able to work under pressure within tight deadlines Able to handle large volumes of work Able to prioritize work Analytical, problem solving, and decision-making skills Teamwork EXPERIENCE 1-3 years in an administrative/customer service role Previous leasing or automotive experience is considered an asset Salesforce is considered an asset Microsoft Office EDUCATION Bachelor’s degree preferred Proficient written and verbal skills in English and French REPORT TO: Team Lead, Lease Maturity SALARY: $50,000 CAD - $55,000 CAD Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted. AI Use Disclosure: Please note AI tools may be used in the hiring process.