Shinhan Bank Canada (SHBC) is part of the global Shinhan Financial Group, one of South Korea's leading financial institutions. At SHBC, we provide a full range of financial services including everyday banking, mortgages and loans - delivered with deep local expertise and global insight.

Join a workplace where your contributions are valued and your professional development supported. At SHBC, you'll be part of a collaborative culture where every voice matters and your efforts directly impact the communities we serve.

Strategy Planning drives the Bank’s high-level plans to achieve its vision, prioritize objectives, compete successfully, optimize financial performance, and attain sustainable growth through its business model. The department is also responsible for managing deposits, retail channel operations planning, Customer Satisfaction, marketing, KPIs, general affairs duties, and project management. The Manager, Strategy Planning is accountable for leading the Bank’s deposits, branch operations, and Customer Satisfaction.

Key Responsibilities

• Oversee and manage retail branch operation Policies and Procedures in compliance with the regulations
• Partner effectively with the KPI & marketing team to deliver a best-in-class client and advisor experience, optimize leads and client engagement process, and deliver the Bank’s public-facing campaigns to support achieving the growth targets
• Leverage data and analytics to understand client and market behaviours, build deposit performance reporting trackers, and partner with the Treasury department to monitor deposit portfolio trends to enable data-driven portfolio management
• Drive key depository and operational projects forward by managing internal stakeholders, developing output materials and presenting key deliverables
• Revamp the deposit product and service shelf to enhance the value proposition through product simplification, development of enhancement features and pricing optimization
• Continually analyze new market trends, develop a thorough understanding of the needs of the clientele, the competition, and regulatory and compliance environments and changes
• Develop and execute a multi-year strategy to grow the Bank’s retail deposit business
• Leads and drives a client-centric culture throughout the Bank by owning the overall quality of customer experience
• Support the Bank’s deposit functions through ad hoc inquiries, participating in investigations with internal and third parties
• Collaborate with Treasury, Marketing, and external partners to develop effective promotional campaigns that drive growth in acquisition and retention of retail customers and deposits
• Perform new deposit-related employee training for deposit policy & manual, new product and deposit-related services
• Communicate with 3rd party contracts (CPA, leased property manager, Desjardins, BMO, other FI’s) as needed
• Build a high-performance agile environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and communicating vision/strategy aligned to the Bank’s core values

Job Requirements

Education Requirements: Bachelor’s Degree or Diploma in related fields

Work Experience Requirements: 5 to 10 years of related experience in the Financial Services or Retail business sector

• Excellent written and oral communication skills
• Good judgment in dealing with complex issues and conflict situations
• Sound analytical thinking, planning, prioritization and execution skills
• Creative - not bound by the limitations of conventional wisdom; finds inventive, imaginative & resourceful ways to solve problems or create opportunities
• Works well in a fast-paced, fluid environment, flex with change and ambiguity
• Ability to indirectly influence teams through change; spearheads new ideas; motivate team into action; encourage innovation
• Forward thinking - capable of assessing impact of decisions on immediate, medium term, and long term outcomes
• Demonstrates courage; values diversity in perspectives; inspires commitment; and follows through
• Exceptional relationship and communication skills (verbal & written) combined with the ability to make decisions, recommendations and manage difficult situations where influencing and persuasion is required
• Clearly articulate complex ideas and present these ideas to senior management and other stakeholder groups
• Good negotiator - protecting employee/company assets/costs while maintaining trusting supplier relationships

Knowledge & Skills

Planning and Organizing

Risk, compliance and audit mindset

Canadian laws and regulations

Local market knowledge

Knowledge of Policy Development processes

Specialized subject matter expertise and knowledge

Adaptability & Flexibility

Learning mindset (Continuous learning)

Collaboration & Teamwork

Effective interactive communication

Initiative

Innovativeness

Execution skills

Presentation skills

Conceptual thinking

Conflict Management

Results orientation

Strategic orientation

Developing others

Impact and influence

Team leadership

Organizational awareness

Relationship Building

MS Office, ERP Software, Job related software

At Shinhan Bank Canada, we are committed to creating and maintaining a diverse, inclusive and accessible workplace. We believe that a collaborative and diverse team strengthens our organization and reflects the communities we proudly serve. You will be supported and empowered to realize your full potential as we work together to shape the future of banking. Our recruitment process is designed to be fair and inclusive. If you require accommodation at any stage of the hiring process, please let us know - we will work with you to meet your needs.

Only candidates selected for an interview will be contacted.