Description

Portfolio Oversight: Manage a complex enterprise portfolio, monitoring AR aging in accordance with Invoice Life Cycle Guidelines. Strategic Judgment: Exercise due diligence and business judgment to evaluate a customer’s ability or willingness to pay. Cross-Functional Collaboration: Partner with internal teams to drive process improvements, facilitate contract/invoice adjustments, and resolve account issues. Continuous Improvement: Participate in ongoing policy development and required trailheads

Required Skills

Language: Professional-level fluency in SPANISH is REQUIRED

Experience: 2+ years of professional collections experience with a proven track record in a management or leadership role. Education: Bachelor’s degree or an equivalent combination of education and professional experience. Communication: Excellent verbal and written communication skills with the ability to manage diverse customer and internal stakeholder interactions. Adaptability: Ability to excel in a high-growth, fast-paced environment while maintaining high accuracy and meeting strict deadlines. Problem Solving: Demonstrated ability to collaborate on complex account resolutions, process improvements, and contract adjustments.