Community Outreach Manager
About the role
The Community Outreach Manager is responsible for growing and retaining strategic community partnerships by creating awareness of Consolidated Credit’s financial education programs, services, and resources, with a primary focus on the Knowledge of Financial Education (KOFE) platform.
This role plays a key part in partner relationship management, educational program delivery, and partner success, while also supporting new partnership opportunities as they arise. The Community Outreach Manager works closely with external partners—including credit unions, municipalities, post-secondary institutions, nonprofits, and employers—to support financial wellness initiatives and ensure partners are maximizing the value of KOFE.
Excellent communication, relationship-building, presentation, and project management skills are essential to succeed in this role. The position reports directly to the Executive Director.
This is a 12-month contract position to cover a maternity leave, with an anticipated start date in late August 2026, ideally August 24. The successful candidate will participate in an approximately two-week training and transition period with the current Community Outreach Manager.
RESPONSIBILITIES Manage all community outreach and partner relationship activities for the Knowledge of Financial Education (KOFE) portal and Consolidated Credit Canada. Build and maintain strong relationships with existing and prospective partners to support retention, engagement, and long-term success. Coordinate onboarding and launch activities for new KOFE partners, including portal setup, training, and ongoing support. Respond to partner inquiries related to KOFE services, educational programming, and financial coaching resources. Plan, coordinate, promote, and at times deliver financial education workshops, webinars, lunch-and-learns, and special events. Monitor partner engagement and usage metrics; prepare monthly and quarterly reports and provide strategic recommendations. Conduct regular partner check-ins to support renewals, re-engagement, and ongoing satisfaction. Coordinate the quarterly KOFE newsletter by selecting practical personal finance articles that are relevant and beneficial to subscribers. Collaborate with marketing and content teams on promotional materials, event flyers, campaigns, and social media outreach. Support outreach and relationship-building efforts to identify and nurture new partnership opportunities. Lead discovery conversations and deliver live demos/presentations of the KOFE platform to prospective partners as needed. Support internal teams and coaches to ensure smooth delivery of partner services. Perform other duties as assigned by the Executive Director.
EDUCATION & EXPERIENCE Bachelor’s degree preferred Experience in financial services, banking, credit unions or education is an asset Strong presentation and public speaking skills Experience using PC systems, Microsoft Office, and virtual meeting platforms
KEY COMPETENCIES Excellent verbal and written communication Strong relationship-building and stakeholder management skills Highly organized with strong project management ability Ability to manage multiple priorities and meet deadlines Self-motivated and able to work independently Strong attention to detail and follow-through Adaptable and comfortable in a fast-paced environment Collaborative team player with a customer-focused mindset Bilingual (English/French) is an asset
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Community Outreach Manager
About the role
The Community Outreach Manager is responsible for growing and retaining strategic community partnerships by creating awareness of Consolidated Credit’s financial education programs, services, and resources, with a primary focus on the Knowledge of Financial Education (KOFE) platform.
This role plays a key part in partner relationship management, educational program delivery, and partner success, while also supporting new partnership opportunities as they arise. The Community Outreach Manager works closely with external partners—including credit unions, municipalities, post-secondary institutions, nonprofits, and employers—to support financial wellness initiatives and ensure partners are maximizing the value of KOFE.
Excellent communication, relationship-building, presentation, and project management skills are essential to succeed in this role. The position reports directly to the Executive Director.
This is a 12-month contract position to cover a maternity leave, with an anticipated start date in late August 2026, ideally August 24. The successful candidate will participate in an approximately two-week training and transition period with the current Community Outreach Manager.
RESPONSIBILITIES Manage all community outreach and partner relationship activities for the Knowledge of Financial Education (KOFE) portal and Consolidated Credit Canada. Build and maintain strong relationships with existing and prospective partners to support retention, engagement, and long-term success. Coordinate onboarding and launch activities for new KOFE partners, including portal setup, training, and ongoing support. Respond to partner inquiries related to KOFE services, educational programming, and financial coaching resources. Plan, coordinate, promote, and at times deliver financial education workshops, webinars, lunch-and-learns, and special events. Monitor partner engagement and usage metrics; prepare monthly and quarterly reports and provide strategic recommendations. Conduct regular partner check-ins to support renewals, re-engagement, and ongoing satisfaction. Coordinate the quarterly KOFE newsletter by selecting practical personal finance articles that are relevant and beneficial to subscribers. Collaborate with marketing and content teams on promotional materials, event flyers, campaigns, and social media outreach. Support outreach and relationship-building efforts to identify and nurture new partnership opportunities. Lead discovery conversations and deliver live demos/presentations of the KOFE platform to prospective partners as needed. Support internal teams and coaches to ensure smooth delivery of partner services. Perform other duties as assigned by the Executive Director.
EDUCATION & EXPERIENCE Bachelor’s degree preferred Experience in financial services, banking, credit unions or education is an asset Strong presentation and public speaking skills Experience using PC systems, Microsoft Office, and virtual meeting platforms
KEY COMPETENCIES Excellent verbal and written communication Strong relationship-building and stakeholder management skills Highly organized with strong project management ability Ability to manage multiple priorities and meet deadlines Self-motivated and able to work independently Strong attention to detail and follow-through Adaptable and comfortable in a fast-paced environment Collaborative team player with a customer-focused mindset Bilingual (English/French) is an asset