Associate Manager, Renewals Administration
Top Benefits
About the role
Join a Challenger
At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
The Work
The Associate Manager, Renewals Administration is responsible for managing a team of Renewals Administrators that facilitate rapid renewals administration through preparation of renewal documents and processing loan renewals while ensuring high accuracy and adherence to the Bank’s established policies and procedures.
\n
The Core Responsibilities!
-
Oversee the day-to-day operations and provide leadership to the Renewals Administration team.
-
Ensure Renewal Administrators are tasked appropriately to complete the day’s activities within service levels.
-
Follow up on staff deficiencies and close all gaps.
-
Recruit, train, and mentor staff. Set targets for staff, provide performance coaching to achieve targets, and conduct performance reviews.
-
Be team oriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees, to optimize the customer experience.
-
Foster an environment of continuous learning and improvement, encouraging new ideas and participating in their timely implementation. Support operational efficiency and effectiveness endeavours.
Let's Talk About You!
-
Post-secondary education or equivalent experience financial service industry.
-
Minimum of 3 years’ financial services operations experience.
-
Knowledge of residential lending and renewals practices, related terminology, and provincial and federal legislations.
-
Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively.
-
Ability to handle high-pressure situations with tight deadlines.
-
Excellent oral/written communication, relationship management, and time management skills.
-
Strong leadership, staff development, and conflict resolution skills.
-
Able to perform well in a high volume, high intensity environment.
-
Proficient computer skills including MS Office/
-
Demonstrated ability to compose written correspondence that is easy to understand, grammatically correct, customer service oriented, and representative of the image the Bank wishes to maintain in the industry.
\n
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com [https://eqb.investorroom.com] and eqbank.ca [https://hire.lever.co/eqbank.ca].
Similar Jobs
Associate Manager, Renewals Administration
Top Benefits
About the role
Join a Challenger
At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.
What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
We can’t wait to get to know you!
The Work
The Associate Manager, Renewals Administration is responsible for managing a team of Renewals Administrators that facilitate rapid renewals administration through preparation of renewal documents and processing loan renewals while ensuring high accuracy and adherence to the Bank’s established policies and procedures.
\n
The Core Responsibilities!
-
Oversee the day-to-day operations and provide leadership to the Renewals Administration team.
-
Ensure Renewal Administrators are tasked appropriately to complete the day’s activities within service levels.
-
Follow up on staff deficiencies and close all gaps.
-
Recruit, train, and mentor staff. Set targets for staff, provide performance coaching to achieve targets, and conduct performance reviews.
-
Be team oriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees, to optimize the customer experience.
-
Foster an environment of continuous learning and improvement, encouraging new ideas and participating in their timely implementation. Support operational efficiency and effectiveness endeavours.
Let's Talk About You!
-
Post-secondary education or equivalent experience financial service industry.
-
Minimum of 3 years’ financial services operations experience.
-
Knowledge of residential lending and renewals practices, related terminology, and provincial and federal legislations.
-
Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively.
-
Ability to handle high-pressure situations with tight deadlines.
-
Excellent oral/written communication, relationship management, and time management skills.
-
Strong leadership, staff development, and conflict resolution skills.
-
Able to perform well in a high volume, high intensity environment.
-
Proficient computer skills including MS Office/
-
Demonstrated ability to compose written correspondence that is easy to understand, grammatically correct, customer service oriented, and representative of the image the Bank wishes to maintain in the industry.
\n
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com [https://eqb.investorroom.com] and eqbank.ca [https://hire.lever.co/eqbank.ca].