Commercial Support Unit Manager
Top Benefits
About the role
About Us KRGinsure, a trusted tradename of RRJ Insurance Group Limited., with over a century of heritage (est. 1906), is one of Ontario’s leading brokerages with branch offices across Southern Ontario. We pride ourselves on tailored solutions, strong market relationships, and dedicated claims support.
Position Summary We’re looking for a confident, people-first leader to manage our Commercial Lines Support Unit (CLSU). This role is responsible for driving operational excellence across renewals, documentation, certificates, liability slips, and policy changes. You will play a key role in developing your team, improving workflows, resolving complex issues, and ensuring our clients receive a consistent and professional experience.
Position type: Full-time, permanent Role Status: Replacement Location: Toronto
Primary Responsibilities: Lead, coach, and inspire the Commercial Lines Support Unit Support the growth and development of team members through training, mentorship, and ongoing feedback Conduct performance reviews and create development plans that promote continuous improvement Ensure team performance aligns with established service standards and turnaround times Oversee accurate and timely processing of renewals, policy documentation, certificates, liability slips, and endorsements Act as the escalation point for complex files and problem resolution Deliver responsive, professional service to internal partners and external clients Identify opportunities to improve procedures, workflows, and efficiencies Contribute to projects and additional operational duties as required Step in to support processing, invoicing, and data entry during peak periods or team absences
Knowledge, Skills and Requirements
Licensing & Education Active RIBO license in good standing Proven experience managing a team in a commercial lines insurance environment In-depth knowledge of commercial lines insurance processes, workflows, and policies Exceptional EPIC knowledge
Technical & Analytical Skills Strong leadership, coaching, and mentoring abilities Excellent communication, presentation, and interpersonal skills Ability to develop training materials and facilitate engaging training sessions Proficient in insurance software and related tools, with the ability to quickly learn new systems High attention to detail with the ability to manage multiple priorities effectively Strong problem-solving skills, particularly when handling escalated or complex files
Compensation Range: $80,000 to $120,000 annually Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.
Why Join Us We offer an attractive compensation package and commission incentives, plus: Hybrid work flexibility Matching Group RRSP contributions Two paid personal days each year EFAP available through our group health benefits Professional membership fees (including RIBO, IBAO, IIC) Professional development and educational reimbursement Free parking and professional office space
RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required. RRJ does not use AI to screen and/or assess candidate applications.
About KRGinsure
RRJ Insurance Group, incorporated in 2007, has a rich and varied history dating back to 1906. Centrally located in Southern Ontario, we have been providing Canadians with customized insurance solutions from coast-to-coast for over 35 years.
At KRGinsure, we take the time to truly understand your insurance requirements and are dedicated to building a customized program that meets all your diverse insurance needs. We understand the insurance environment and have built strong relationships with our insurance partners, enabling us to find the coverage that works best for you.
Our professional and knowledgeable brokers make it a point to explain all the details of your policy – as well as the relevant pricing – in full. The result? Licensed professionals at KRGinsure will meet – and exceed – your expectations by providing you with the peace of mind that comes from knowing that your assets are protected by a comprehensive insurance program at the best price.
Our Commitment We are committed to developing and delivering the very best insurance programs and services to meet our clients diverse needs. Your peace of mind is our priority.
We will work diligently to understand your personal and business insurance requirements so we can make sure you have coverage in place to protect what matters most.
From our broad range of products, to our outstanding insurance professionals, to our responsive and efficient claims service, every aspect of your operation is dedicated to ensuring you rest easy, knowing that we’ve got you covered.
The RRJ Insurance Group of Brokerages, licensed across Canada, has been meeting Canadians’ domestic and international, personal and commercial insurance needs for over 110 years!
Similar Jobs
Commercial Support Unit Manager
Top Benefits
About the role
About Us KRGinsure, a trusted tradename of RRJ Insurance Group Limited., with over a century of heritage (est. 1906), is one of Ontario’s leading brokerages with branch offices across Southern Ontario. We pride ourselves on tailored solutions, strong market relationships, and dedicated claims support.
Position Summary We’re looking for a confident, people-first leader to manage our Commercial Lines Support Unit (CLSU). This role is responsible for driving operational excellence across renewals, documentation, certificates, liability slips, and policy changes. You will play a key role in developing your team, improving workflows, resolving complex issues, and ensuring our clients receive a consistent and professional experience.
Position type: Full-time, permanent Role Status: Replacement Location: Toronto
Primary Responsibilities: Lead, coach, and inspire the Commercial Lines Support Unit Support the growth and development of team members through training, mentorship, and ongoing feedback Conduct performance reviews and create development plans that promote continuous improvement Ensure team performance aligns with established service standards and turnaround times Oversee accurate and timely processing of renewals, policy documentation, certificates, liability slips, and endorsements Act as the escalation point for complex files and problem resolution Deliver responsive, professional service to internal partners and external clients Identify opportunities to improve procedures, workflows, and efficiencies Contribute to projects and additional operational duties as required Step in to support processing, invoicing, and data entry during peak periods or team absences
Knowledge, Skills and Requirements
Licensing & Education Active RIBO license in good standing Proven experience managing a team in a commercial lines insurance environment In-depth knowledge of commercial lines insurance processes, workflows, and policies Exceptional EPIC knowledge
Technical & Analytical Skills Strong leadership, coaching, and mentoring abilities Excellent communication, presentation, and interpersonal skills Ability to develop training materials and facilitate engaging training sessions Proficient in insurance software and related tools, with the ability to quickly learn new systems High attention to detail with the ability to manage multiple priorities effectively Strong problem-solving skills, particularly when handling escalated or complex files
Compensation Range: $80,000 to $120,000 annually Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.
Why Join Us We offer an attractive compensation package and commission incentives, plus: Hybrid work flexibility Matching Group RRSP contributions Two paid personal days each year EFAP available through our group health benefits Professional membership fees (including RIBO, IBAO, IIC) Professional development and educational reimbursement Free parking and professional office space
RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required. RRJ does not use AI to screen and/or assess candidate applications.
About KRGinsure
RRJ Insurance Group, incorporated in 2007, has a rich and varied history dating back to 1906. Centrally located in Southern Ontario, we have been providing Canadians with customized insurance solutions from coast-to-coast for over 35 years.
At KRGinsure, we take the time to truly understand your insurance requirements and are dedicated to building a customized program that meets all your diverse insurance needs. We understand the insurance environment and have built strong relationships with our insurance partners, enabling us to find the coverage that works best for you.
Our professional and knowledgeable brokers make it a point to explain all the details of your policy – as well as the relevant pricing – in full. The result? Licensed professionals at KRGinsure will meet – and exceed – your expectations by providing you with the peace of mind that comes from knowing that your assets are protected by a comprehensive insurance program at the best price.
Our Commitment We are committed to developing and delivering the very best insurance programs and services to meet our clients diverse needs. Your peace of mind is our priority.
We will work diligently to understand your personal and business insurance requirements so we can make sure you have coverage in place to protect what matters most.
From our broad range of products, to our outstanding insurance professionals, to our responsive and efficient claims service, every aspect of your operation is dedicated to ensuring you rest easy, knowing that we’ve got you covered.
The RRJ Insurance Group of Brokerages, licensed across Canada, has been meeting Canadians’ domestic and international, personal and commercial insurance needs for over 110 years!