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Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. Autonomous - We encourage and trust your decision-making skills Progressive work environment- If you have skills to prove we have all ladders for you to grow Flexible - We believe in results Innovative - All ideas matter Inclusive - Everyone is Included and everyone wins About the Job Manage assigned list of past due accounts from first day delinquency to final resolution. Work to establish an outcome that will cure delinquency by collecting past due amounts in a professional and courteous manner with specific emphasis of fulfilling the company value of maintaining and building Customer Focus. Analyze payment relief requests by completing workout write up in designated credit system (eCP). This includes detailed financial analysis of Balance Sheet, Income Statements and Cash Flow statement and projections provided by customers. Responsible for negotiating, arranging payment plans, and skip tracing to minimize the organization's losses. Special attention must be applied to high-risk accounts that represent significant exposure to the company. Provide assistance as needed to customers in the form of either an extension or restructure. Ensure compliance with all applicable regulations including both the local and global Credit Rules. Responsibilities What You Drive : Delivering results in line with the company's targets & objectives. Effectively work assigned queue of accounts. Make outbound calls and ensure timely collections of payments and/or establish payment plans as needed to support customer situations until final resolution. Complete extension or restructure requests and provide recommendations to Collections Team including analysis of the associated risk and benefits. Responsible for exception processing, liaise with trustees, attorneys, repossession agents and skip agencies or other approved vendors to maximize recovery opportunities. Ensure high risk and complex accounts are monitored and escalated when needed. Gather facts and information and analyze to ensure we are providing appropriate solutions or taking the next best action on an account. Monitor existing portfolio of suppliers; seek opportunities to expand and contract vendor engagements while focusing on efficiency and effectiveness; establish governance for ongoing vendor relationship management. Build mutual accountability to create partnerships with vendors, actively developing and monitoring contracts & SLA negotiated, with the Procurement team. Identify, quantify, report and manage all risks associated with outsourcing opportunities, process optimization and/or operational efficiencies; champion support for opportunities with management. Provide support to team members in the collections department and communicate/work with other departments to resolve matters. Support extension and vendor approvals for the collections team based on established LOAs. Support continuous process improvements for the collections team with a focus on validating and maintaining up-to-date procedures in Compass. Work closely with other departmental subject matter experts to share best practices, train staff and improve overall department knowledge of collections. Support projects and special assignments as a subject matter expert. Ensure compliance with both local and global credit rules and any other applicable regulations. Special Assets Committee presentations and Risk review reports. Preferred Skills Bachelor's degree in Business Administration, Finance, economics or Equivalent work experience in the finance industry 3+ years of experience in Customer Service and Collections Strong communication and interpersonal skills whether in a leadership or group member role Solid problem-solving and decision-making skills Strong Financial Statement Analysis skill Commercial funding experience Credit Adjudication experience French language speaking/writing is an asset Benefits & Perks Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business. Robust career path with a full development plan and the opportunity to grow in the organization. Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave. Continuous learning through progressive training that is specific to your tenure and skills. Competitive salary with incentive programs Positive and supportive environment Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Salary Competitive – commensurate with experience Location Hybrid, 75 Eglinton Ave E. Toronto, ON M4P 3A4 (3 days on-site and 2 days remote) Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We are looking for fearless people. People who believe that if you are not doing your best, it’s not worth it. People who believe in a new way of listening, understanding, and interacting - people who believe in people. So, if you are ready for a challenge, we’re ready for you. TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere. We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology and our domain expertise.
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Top Benefits
About the role
Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. Autonomous - We encourage and trust your decision-making skills Progressive work environment- If you have skills to prove we have all ladders for you to grow Flexible - We believe in results Innovative - All ideas matter Inclusive - Everyone is Included and everyone wins About the Job Manage assigned list of past due accounts from first day delinquency to final resolution. Work to establish an outcome that will cure delinquency by collecting past due amounts in a professional and courteous manner with specific emphasis of fulfilling the company value of maintaining and building Customer Focus. Analyze payment relief requests by completing workout write up in designated credit system (eCP). This includes detailed financial analysis of Balance Sheet, Income Statements and Cash Flow statement and projections provided by customers. Responsible for negotiating, arranging payment plans, and skip tracing to minimize the organization's losses. Special attention must be applied to high-risk accounts that represent significant exposure to the company. Provide assistance as needed to customers in the form of either an extension or restructure. Ensure compliance with all applicable regulations including both the local and global Credit Rules. Responsibilities What You Drive : Delivering results in line with the company's targets & objectives. Effectively work assigned queue of accounts. Make outbound calls and ensure timely collections of payments and/or establish payment plans as needed to support customer situations until final resolution. Complete extension or restructure requests and provide recommendations to Collections Team including analysis of the associated risk and benefits. Responsible for exception processing, liaise with trustees, attorneys, repossession agents and skip agencies or other approved vendors to maximize recovery opportunities. Ensure high risk and complex accounts are monitored and escalated when needed. Gather facts and information and analyze to ensure we are providing appropriate solutions or taking the next best action on an account. Monitor existing portfolio of suppliers; seek opportunities to expand and contract vendor engagements while focusing on efficiency and effectiveness; establish governance for ongoing vendor relationship management. Build mutual accountability to create partnerships with vendors, actively developing and monitoring contracts & SLA negotiated, with the Procurement team. Identify, quantify, report and manage all risks associated with outsourcing opportunities, process optimization and/or operational efficiencies; champion support for opportunities with management. Provide support to team members in the collections department and communicate/work with other departments to resolve matters. Support extension and vendor approvals for the collections team based on established LOAs. Support continuous process improvements for the collections team with a focus on validating and maintaining up-to-date procedures in Compass. Work closely with other departmental subject matter experts to share best practices, train staff and improve overall department knowledge of collections. Support projects and special assignments as a subject matter expert. Ensure compliance with both local and global credit rules and any other applicable regulations. Special Assets Committee presentations and Risk review reports. Preferred Skills Bachelor's degree in Business Administration, Finance, economics or Equivalent work experience in the finance industry 3+ years of experience in Customer Service and Collections Strong communication and interpersonal skills whether in a leadership or group member role Solid problem-solving and decision-making skills Strong Financial Statement Analysis skill Commercial funding experience Credit Adjudication experience French language speaking/writing is an asset Benefits & Perks Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business. Robust career path with a full development plan and the opportunity to grow in the organization. Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave. Continuous learning through progressive training that is specific to your tenure and skills. Competitive salary with incentive programs Positive and supportive environment Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Salary Competitive – commensurate with experience Location Hybrid, 75 Eglinton Ave E. Toronto, ON M4P 3A4 (3 days on-site and 2 days remote) Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We are looking for fearless people. People who believe that if you are not doing your best, it’s not worth it. People who believe in a new way of listening, understanding, and interacting - people who believe in people. So, if you are ready for a challenge, we’re ready for you. TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere. We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology and our domain expertise.