Company: ClaimsPro LP Expert en sinistre, responsabilité civile, Temps Plein (Brossard, QC) Nous recherchons actuellement un expert en sinistres pour rejoindre notre équipe en pleine expansion ! Vous travaillerez dans un environnement hybride et serez chargé de traiter les demandes sur le terrain dans la région de Brossard. L'expert en sinistres traite activement les sinistres tout en veillant à optimiser les opportunités de développement commercial. Cela implique de mener des actions de marketing et d'assurer le suivi des opportunités en temps opportun. Responsabilités principales Contacter et assurer le suivi rapide des assurés et des demandeurs d'indemnisation. Enquêter sur la cause et faire rapport aux clients en formulant des recommandations solides. À l'aide des outils technologiques fournis (par exemple, Docusketch), évaluer l'étendue et déterminer le montant des dommages. Identifier les risques, recommander des provisions, recommander les enquêtes nécessaires pour évaluer les risques, préparer des plans d'action et négocier des règlements équitables et satisfaisants. Tout au long du processus de gestion des sinistres, vous fournirez un service client de haut niveau aux clients et aux assurés. Vous participerez et partagerez la responsabilité des exigences en matière de service client en dehors des heures de bureau lorsque cela sera nécessaire. Accomplir les tâches qui vous sont assignées conformément aux normes de travail, politiques et procédures établies. Qualifications et expérience Diplôme d'études secondaires ; un diplôme universitaire ou une formation postsecondaire dans le domaine de l'assurance sera considéré comme un atout. Maîtrise des produits Microsoft Office (Outlook, Word, Excel, OneDrive). Au moins 3 ans d'expérience pertinente en expertise en sinistres Engagement continu envers la formation et l'apprentissage ; en cours d'obtention du titre de CIP Licence d'expert en sinistres AMF valide - Classe 5A Bonnes capacités d'analyse, y compris l'identification des dynamiques de cause à effet Capacité à tirer des conclusions valables et à les communiquer efficacement. Capacité à interpréter des documents complexes de nature juridique, à effectuer et à comprendre des calculs numériques avancés, y compris l'analyse d'informations comparatives. Excellentes compétences en communication, notamment en matière d'écoute, d'entretien et de négociation ; capacité à adapter son style en fonction de son interlocuteur. Approche proactive et positive du service à la clientèle, garantissant que toutes les demandes sont traitées efficacement et en temps opportun. Solides compétences interpersonnelles permettant de gérer efficacement les conflits et les situations difficiles. Nous et nos sociétés affiliées accueillons et encourageons les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d’évaluation. Déclaration sur le recrutement non sollicité de candidats – Agences de recrutement Nous et nos sociétés affiliées n’acceptons pas les CV non sollicités envoyés par des recruteurs tiers et demandons par la présente aux agences de ne pas contacter directement nos employés ou nos gestionnaires afin de leur présenter des candidats. Nous ne paierons aucun frais pour tout placement résultant de la réception d’un CV non sollicité et considérerons tout CV non sollicité transmis comme une information publique. Nous acceptons uniquement les CV soumis directement par les candidats. We have an existing opportunity to add an Adjuster to join our growing team! You will work in a Hybrid based environment supporting field requests within the Brossard area. The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. Key Responsibilities Prompt contact and follow up with policy holders and claimants. Investigate the cause and report to clients with solid recommendations. Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. Throughout the claims process, you will provide high level of customer service to clients and the insured. You will participate and share ownership and responsibility for after-hours customer service requirements when required Perform duties assigned to him/her in compliance with established work standards, policies and procedures Qualifications and Experience Completion of high school education; University degree or post-secondary education related to insurance will be given preference. Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive). At least 3 years' relevant experience in claims adjusting Ongoing commitment to education and learning; currently pursuing CIP designation Valid AMF Claims Adjuster License - Class 5A Effective analytical skills, including identification of cause-and-effect dynamics Able to draw valid conclusions and effectively communicate them. Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. Why join ClaimsPro? We are proud of our people, and it shows: You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers You will be supported by experienced local claims support, centralized after hours support, and dictation services Your claims load is driven by senior executives and business development staff from coast to coast You are compensated for your billable hours and other costs. You are working in parallel with other SCM Insurance services teams Your workload is balanced to ensure you can maintain a high-quality level Visit www.scm.ca or www.claimspro.ca to learn more. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. We are proud to announce that SCM has received a Culture Innovator Award in the 2025 Best Culture Award from Kudos! The culture Innovator Award is given to organization that have demonstrated innovative and unique strategies to build an exceptional workplace culture. SCM Insurance Services (SCM), announced today that it won a Best Culture Award from Kudos. Read more: https://lnkd.in/gp3Pu2bN [lnkd.in] Kudos-Winner-Culture-Innovator-2024 In the rapidly evolving world of risk management services, SCM Insurance Services has distinguished itself as a leader in innovation and excellence. As Canada’s largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service. Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the SCM experience! Note: SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.