Position Title: Supervisor, Client Care Centre
Reports To: Manager, Savings and Retirement Operations
Department: Savings and Retirement Operations
Term: Permanent Full-Time
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
The Opportunity: We are looking for a Client Care Centre Supervisor to lead our Savings and Retirement Client Care Representatives team to ensure maximum effectiveness and efficiency.
The Supervisor will provide direction and assignment of resources in order to ensure contacts (phone, email, chat etc) from Advisors, Clients, Wholesalers, Third Party Vendors, Service Providers and all departments of Equitable are handled within standard and meet external service commitments.
Now is an exciting time to join one of the Waterloo Area's and Southwestern Ontario's Top Employers for 2024!
What you will do:
Leadership
Manage day to day operations effectively and efficiently
Recruitment
Training (In partnership with the shared service Training and Development Leader/Team)
Projects
What you will bring:
What's in it for you:
As part of the recruitment/offer process you will be required to:
To learn more about Equitable, we encourage you to explore our organization.
At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.
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