Position Title: Intermediate Technology Specialist, Enterprise Platforms (Client Care Technologies)
Reports To: Technology Manager, Client Care Technologies
Department: IT Enterprise Platforms
Term: Permanent Full-Time
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
The Opportunity: Equitable is growing! We are looking for an Intermediate Technology Specialist, Client Care Technologies to join our Enterprise Platform team!
Equitable is looking for an Intermediate Technology Specialist, Client Care Technology to join their Enterprise Platform team! We're looking for a motivated individual who is passionate about Contact Centre and Client Relationship Management technologies. The ideal candidates are highly-detail-oriented self-starters that are constantly on the lookout for opportunities for improvement, who are awesome team players that focus on doing the right thing, and just love to make amazing experiences for our clients.
The successful candidate will collaborate with our LOB teams to ensure a first-in-class Client experience across our Client Care platforms. We are an organization that values diverse thinking, rewards both behaviors and delivery, and focuses on growth and continuous improvement. This role is a unique opportunity to join a team that is at the beginning of a multi-year growth plan whose work will have direct impact on company direction, our clients, and our industry.
What you will be doing:
What you will bring:
What's in it for you:
As part of the recruitment/offer process you will be required to:
To learn more about Equitable, we encourage you to explore our organization.
At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.
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