Senior Manager, Operations Enablement

You love words! Grammer and syntax matter to you and you love to put words together in a way that anybody can understand. It makes your day when somebody reads your articles or reference docs and then says, “now I know what to do”. The Disaster Recovery Team, now part of Risk, Regulatory Delivery & Governance, needs you to be the linchpin in our communications hub. We need an expert communicator to facilitate two-way communications between our team and multiple stakeholder groups for success all around.

WHAT WILL YOU DO?

• Establish and manage an Executive Steering Group (ESG) and a Disaster Recovery Working Group (DRWG) for communications and collaboration throughout the enterprise.
• Establish a documentation process from Draft through to Approved, with an annual review process thereafter.
• Build and manage our library of knowledge articles and reference materials.
• Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.
• Manage the implementation of multiple concurrent initiatives of varying complexity in a time efficient manner. Monitor and control activities according to plan.
• Continuously identify potential issues, conflicts, and risks. Analyze, mitigate and escalate where appropriate
• Contribute to ongoing administrative program activities as required.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 5+ years experience as a communications professional (esp technical writer), meaning you are an expert writer. You know what an Oxford comma is and have an opinion, you know that ‘to revert’ does not mean ‘to reply’, and you know without doubt that audience is key to all successful communications.
• Demonstrated ability to work with a range of stakeholders, including technical professionals.
• Strong organizational, project management and time management capabilities.
• Independent self-started, deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have:

• Experience in a financial institution or technology environment
• PowerPoint addiction; we love our ppt decks
• Experience with ServiceNow knowledge base module

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-HYBRID
#LI-POST

Job Skills

Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-04-112025-05-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.