Bilingual Client Service Specialist

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Poised for aggressive growth, there has never been a better time to be part of the Gallagher team. There is a difference at Gallagher. That difference is our people, who are fueled by teamwork, responsiveness and doing the right thing simply because it is the right thing. For talented individuals driven to excel, Arthur J. Gallagher & Co. is an exciting opportunity to launch or further develop a career that is personally and financially rewarding. We believe that you, too, can make a difference here and contribute to our future.

• Build and maintain excellent rapport with our clients and insurance providers
• Assist clients with their day to day servicing needs which can include escalated claim inquiries from plan administrators and owners (life, disability, critical illness, health, dental, travel, etc.)
• Follow up with insurance providers for timely completion of service requests
• Provide relevant industry information to clients and prepare employer and employee communication memos
• Maintain client information (CRM, client files)
• Research and participate in webinars to build and maintain group benefit knowledge
• Engage other team members including the Benefits Consultant as complex client situations arise
• Answer telephone inquiries and respond promptly and professionally to email
• Exercise the utmost confidentiality in receiving information from clients
• Collaborate with client service colleagues throughout our branch to continuously improve our client service deliverables
• Complete ad hoc projects and duties as required

• Post-secondary graduate from an accredited college or university degree or a minimum of 1 year of relevant experience.
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Well-developed problem solving skills
• Detail oriented
• Ability to work in a fast paced professional environment
• Proficiency in Microsoft Office Tools
• Familiarity with CRM systems and best practices (not required but an asset)
• Written and verbal bilingualism (English/French) considered a strongly regarded asset
• GBA or CEBS certification considered an asset

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