Portfolio Manager

Are you passionate about leadership, innovation and committed to promoting excellence in Information Management? If so, bring your skills to this key Portfolio Manager, Voice Services role, providing senior consulting to Fraser Health executive within an assigned portfolio in the areas of corporate information and/or eHealth services, decision support and in corporate business areas which may include the development and implementation of application architecture.

Build on your education and career experience as you:

• Develop, lead and mentor a team of staff supporting Digital Patient and Provider Experience via telephony services across the organization
• Translate business requirements into an efficient operational services, aligning strategies to DPPE’s vision
• Ensures project design and delivery by providing post-implementation evaluation; measuring key outcomes, assessing project related staff, ensuring customer satisfaction, obtaining project sign off, and documenting lessons learned.
• Provide leadership and consultation on solutions and technologies including provincial interoperability initiatives.
• Expand your knowledge in the areas of information management, health informatics, project management, business processes, technologies and applications.
• Prepares, manages and evaluates the procurement of external services by participating and/or managing the RFI, RFQ, and or RFP process including creating and evaluating the RFP and funds for large enterprise-wide systems initiatives. Liaises with outside vendors, reviews bids and/or negotiates equipment and/or service contracts, and makes recommendations where necessary to the Manager. Monitors the level of support to ensure requirements and expectations of the contract(s) are met.

To join our team, we will look for you to have:

• Bachelor's degree, Certificate or Diploma in Electrical Engineering, Computer Science or related field.
• Five (5) years recent experience performing voice and communications business solution planning, implementation and migration.
• Experience with telephony systems technology (e.g. Cisco, Avaya, VOIP, HPC&R etc.)
• At least five (5) years of related experience in a large complex organization.
• At least three (3) years of experience managing strategic, complex telephony projects
• Additional training and skills in leadership, ITIL service management certification, project management (PMP) and healthcare standards is preferred.
• Applicants with network administration, CompTIA Network+, CCNA, CCNP and CCIE certifications should consider applying.

If this sounds like the ideal role for you, here are more reasons why you should apply:

• A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields.
• Phenomenal opportunities for support and management roles are available as you advance within the organization.
• Competitive salary package, including comprehensive health benefits coverage.
• A chance to create a difference in the world of health care.

Take ownership for your own performance and seek to model integrity, resilience and confidence! We are passionate about building an engaging environment that supports and challenges others to achieve their goals. We would like you to join us in this outstanding opportunity!

We encourage you to take the next step and apply online, so we can continue the conversation.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Curious to know what it’s like to work here? Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health:

The Portfolio Manager provides senior level advice and guidance to Fraser Health executives within an assigned portfolio of Informatics which may include the development and implementation of application architecture. Leads and is accountable for enterprise-wide business and clinical information systems projects; manages timelines and resources; develops project budgets provides leadership to team members and facilitates service design, transition and operations management strategies. Coordinates the work of and supervises assigned staff. Coordinates the procurement and management of external services and devises strategies to ensure long term and maximum utilization of information and technologies. Provides direct supervision to assigned staff.

1. Provides senior level advice and guidance by consulting to all disciplines and stakeholders within an assigned portfolio by keeping abreast of the initiatives and issues within the business areas assigned and conducts strategic planning in the development of business cases, and process re-engineering initiatives.
2. Provides project leadership to a variety of large, complex projects including a number of diverse disciplines and/or affecting multiple stakeholders; develops and manages project timelines; facilitates change management strategies; defines tasks; identifies, sources and manages resources such as contractors, staff or dollars; identifies and mitigates project related risks; provides guidance and direction to team members.
3. Ensures project closure by providing post-implementation evaluation; measuring key outcomes, assessing project related staff, ensuring customer satisfaction, obtaining project sign off, and documenting lessons learned. Ensures that projects and initiatives are aligned with the Fraser Health strategic plan.
4. Manages assigned staff by selecting, supervising, and evaluating staff; assigns, evaluates and monitors work assignments; disciplines staff as necessary and initiates terminations; assesses and recommends staffing requirements; orients staff; authorize leaves of absences and approves overtime as necessary.
5. Ensures the implementation of correct human resource standards and procedures by interpreting and administering the applicable collective agreements; investigates and responds to grievances of a confidential nature; represents management up to and including Step 3 of the grievance process; attends third party hearing with the representative of the Employer.
6. Provides leadership to staff assigned to lead small to medium scale projects by providing guidance on project management duties, budget management, or technical issues; receives updates from assigned team leaders on project status.
7. Provides input into project budget development and, once approved, manages the budget dollars by approving required contractors, purchasing software and hardware. Monitors and reports on budget variances if necessary and discusses with project sponsor as required.
8. Liaises and communicates with project sponsors and stakeholders by monitoring and reporting on all phases of projects to ensure success and to increase overall quality of products implemented. Provides updates on project status and all aspects of the project as required.
9. Manages assigned projects through the project management lifecycle using standard documentation methodologies such as project charters.
10. Champions project management methodologies and best practices through mentoring, coaching, and communicating with team members, business units and staff. Leads, assigns and/or advises staff with regards to operational requests or issues from customer areas.
11. Researches and analyzes market, technology, and industry trends and standards related to technologies for the purposes of collaboration in problem solving merging business needs. Provides recommendations on the use and evolution of applications and tools.
12. Prepares, manages and evaluates the procurement of external services by participating and/or managing the RFI, RFQ, and or RFP process including creating and evaluating the RFP and funds for large enterprise-wide systems initiatives. Liaises with outside vendors, reviews bids and/or negotiates equipment and/or service contracts, and makes recommendations where necessary to the Manager. Monitors the level of support to ensure requirements and expectations of the contract(s) are met.
13. Provides expert advice and consultation by performing or managing the research, analysis, and recommendations for proposed technology changes. Provides input into application development and into the use of new technology for inclusion in the technology architecture. Provides consultation and advice to senior management on application technology alternatives and solutions.
14. Participates in assigned Fraser Health, Provincial, and Federal committees; chairs and/or leads discussion as required.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Ability to provide leadership to a variety of large project teams in an environment that constantly changes and that has fluctuating priorities.
• Advanced knowledge of information management, business processes, technologies and applications.
• Knowledge of all components of a technical architecture and health and corporate information systems.
• Ability to translate business needs into application architecture requirements.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Demonstrated knowledge of the project management process and the systems development life cycle.
• Ability to be organized, goal-oriented, proactive, solution-oriented, pragmatic and the ability to understand the long-term and short-term perspectives.
• Diplomatic negotiation skills and the ability to influence. Understanding of and the ability to manage the political climate of the organization.
• Ability to provide input into project budget development, manage assigned dollars and estimate financial impact of application architecture alternatives.
• Demonstrated decision making ability within complex and diverse issues.
• Physical ability to perform the duties of the position.