Assistant, Employer Incident Reporting & Claims

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Take the next step and apply so we can continue the conversation with you.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

On behalf of the FHA, VIHA, VCH, PHSA, PHC, BCCSS, NHA, IHA, and BCEHS responsible for interviewing employees utilizing contact centre software and multichannel applications to obtain required details regarding incidents/exposures/near misses and enters information into into the respective Health Authorities' Workplace Health Indicator Tracking and Evaluation (WHITE) database system ensuring the information is complete. Initiates incident investigation as per WorkSafeBC (WSBC) regulations and processes incident report for preparation of the Employer's Report of Injury or Occupational Disease for submission to WSBC.

Acts as a resource and contact for internal and external inquiries to the Workplace Health Departments within each Health Authority; provides contact information regarding early intervention and refers as appropriate in accordance with established procedures. Compiles and maintains statistical data; produces and distributes summaries, reports and tracking sheets.

1. Interviews employees to obtain details of the incident/exposure/near miss and enters information into the respective Health Authorities' WHITE database system.
2. Gathers information from the employee and/or Manager and verifies information such as job description, position status, location and description of incident/exposure/near miss to complete the incident report.
3. Responds to calls from employees regarding incidents/exposures/near misses and contacts employees utilizing contact centre software and multichannel applications, in response to various notification systems and requests by WSBC for outstanding Employer's Report of Injury or Occupational Disease.
4. Assists in preparation of the Employer's Report of Injury or Occupational Disease according to WSBC regulations.
5. Notifies Managers, Investigators and local Workplace Health team members within the appropriate Health Authority of reported incidents/exposures/near misses for follow up activities including escalation alerts for safety teams in accordance with established procedures.
6. Ensures information in each Health Authority's WHITE database is complete including documenting all interactions, call recording identification numbers, and relevant charting. Updates the information as required.
7. Acts as a resource and contact for internal and external inquiries to the Workplace Health Departments within each Health Authority for information and/or assistance; provides contact information regarding early intervention resources such as Critical Incident Stress Management (CISM), Employee & Family Assistance Program (EFAP) and Early Intervention Program (EIP) and refers as appropriate in accordance with established procedures.
8. Refers injured/ill employees to the appropriate Health Authority Disability Management Resources, Safety Resources and/or Occupational Health Nurses in accordance with established procedures.
9. Compiles and maintains statistical data; produces and distributes summaries, reports and tracking sheets using various software applications such as word processing, spreadsheet and database software. Maintains electronic filing systems to fulfill required needs.
10. Performs other related duties as assigned.

Education, Training & Experience
Grade 12, graduation from an approved program in medical transcription and one year's recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to keyboard at 50 w.p.m.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.