Treasury Revenue Clerk

We invite you to apply today and find out why more than 95% of new employees recommend Fraser Health to their friends as an exceptional place to work. A 2022 BC Top Employer, we value diversity in the work force and seek to maintain an environment of Respect, Caring & Trust.

We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service. We are looking for a Casual Time Treasury Revenue Clerk to provide support within our Treasury team at Royal Columbian Hospital, located in New Westminster, B.C. In this role, you will report to the Coordinator as you perform various clerical duties such as completing relevant documentation regarding insurance claims, patient requests and entering necessary information into a computerized system.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

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1. Initiates contact with the patient and family regarding preferred/alternative accommodation at the patient's site; explains hospital policy on payments and cost differential based on accommodation choice; explains insurance coverage according to the medical insurer and collects payments from patient.
2. Verifies patient's financial and insurance information, personal details and proof of eligibility for preferred/alternative accommodation; completes appropriate documentation, as required.
3. Answers, returns and follows up on external and internal telephone calls from customers, patients, family, staff and outside agencies regarding complaints, questions and credit card payments.
4. Enters patient data on patient accommodation information/choice and financial information into a computerized system; follows up with external medical insurance companies regarding the billing of claims, delinquent accounts and rejection claims by initiating and responding to correspondence and telephone contacts.
5. Identifies billing differences and initiates contact with external agencies to ensure billing is correctly recorded and processed in a timely manner; identifies missed billing opportunities.
6. Maintains confidentiality of patient's personal information, as established and in compliance with applicable legislative requirements and organization policies.
7. Receives cash, cheques, credit and debit card payments from clients and customers including funds from other departments and contributions to the resident's trust accounts; enters transactions into the appropriate electronic accounting system.
8. Receives completed and authorized vouchers from staff and issues sundry cash payments in exchange; records transactions as per procedures; posts entries to ensure accurate recording in the account ledger.
9. Receives source data such as hairdressing, podiatry, gift shop and from other departments requiring amounts to be charged to the resident's trust accounts; records transactions in the electronic accounting system; prepares and sends out the resident's trust account statements monthly.
10. Balances cash float and prepares bank deposits in accordance with established schedule; orders change from the bank as required ensuring an adequate supply of change is on hand to meet customer needs.
11. Reconciles designated accounts by matching information such as payments received, refunds, invoices issued and identifying differences; traces reason for the differences and prepares adjustment information such as vouchers and credit balances to rectify the differences; refers difficult situations to the Treasury Supervisor as required.
12. Shares custody of site vault, safe combinations and keys with the Treasury Clerk according to established policies and procedures.
13. Maintains contact with Financially Responsible Parties as to the operation of resident trust accounts; arranges for pre-authorized payments, whenever possible; follows up on delinquent resident's trust accounts by issuing statements to account holders and other designated Fraser Health clients as per established procedures and by initiating telephone contact.
14. Prepares reports of delinquent accounts according to established procedures, referring to the appropriate authority for follow-up.
15. Performs related routine clerical duties such as filing, photocopying, answering telephone call, taking and relaying messages.
16. Performs other related duties as assigned.

Grade 12, successful completion of a recognized accounting course and two (2) years' recent related experience or an equivalent combination of education, training and experience.

• Ability to keyboard at 40 wpm.
• Ability to communicate effectively, both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.