We are currently seeking a Member & Advisory Experience Business Partner to join our team.
The Member & Advisory Experience Business Partner is an advocate for First West lines of business (LOB) (MAC, Wealth, Commercial, Business & Retail). This role elevates the advisory & member experience across the organization by observing how strategic initiatives are embedded into our member-facing teams and identifying opportunity to optimize and evolve process & practice. The Business Partner also creates consistency and scale in process, practice, and experience across LOBs, works alongside the business to provide relevant resources & tools to leaders, supports and responds to strategic priorities, with tangible outcomes (tools & resources), supports member & advisory experience surveys and initiatives with business partners (ie: Sentis & future evolution) and works in close collaboration with the Member Experience Transformation team to provide value to all LOBs.
Here's what would be included as a part of your typical day
Required Skills, Experience & Qualifications