1. Provide long-range workforce management support by developing and maintaining an 18-month Capacity Plan inclusive of all inbound and other specialized roles for the iTRADE Contact Centre. Adopt a time-series approach model with seve[...]
presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. Global Banking & Markets provides a full range of investment banking, credit and risk managem[...]
About the role As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, your focus is to provide exceptio[...]
About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Custo[...]
Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates th[...]
Engage in coaching as an ongoing observational activity with the advisors by providing relevant feedback and coaching during live call observations, group coaching, skill building and lesson plans. Conduct one-on-one coaching with CRT [...]
As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer's journey by: Manage an assigned portfolio of high value and/or complex small business owner relationshi[...]