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Job summary

Personal Bankers build customer relationships by identifying financial needs and offering tailored solutions through cross-selling and service interactions. They are responsible for creating sales opportunities, managing transactions, and maintaining accurate bank documentation according to industry standards.

Job details

Personal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy. UMB’s branches offer many opportunities to expand your financial education & grow your career within Consumer banking and UMB. We believe questions nurture conversations, leading the way to meaningful financial recommendations for our customers. Relationship banking is not a one-size-fits-all approach; we differentiate ourselves by delivering the unparalleled customer experience. Just as you’ll play an important role in achieving UMB’s business objectives, we’re committed to helping you achieve your own goals. As a Personal Banker, you’ll receive extensive training on UMB’s products and services, the sales process, and offering financial solutions. You can also expect to work closely with UMB leaders, learning from their mentorship and expertise. How you will spend your time: • Asking personalized questions to convert transactions, account maintenance and other routine service requests into cross-sell conversations that deepen client relationships while meeting the customers needs • Personally creating sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks • Achieving your daily key performance metrics while balancing competing priorities • Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards • Other job duties as assigned We’re excited to talk to you if: • You thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes • You use your expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives • You communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes • You demonstrate attention to detail whether completing documents or explaining features and benefits • You have a HS Diploma or equivalent • You have one year of experience in a retail environment engaging with customers and making product recommendations that lead to sales or relevant experience • You have reliable transportation and ability to work branch hours, including weekends and some evenings • You have the ability to obtain NMLS registration within 90 days Targeted compensation for this opening: The posted salary range reflects the broadest standard range for this role, including all locations. The anticipated compensation for this specific opening is $23/hr. This position was posted on 09/21/2026. The application deadline for this position is 45 days from the posting date unless filled earlier. Compensation Range: $38,916 - $57,244 The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information. UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Are you ready to be part of something more? You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB. #LI-JH1

What you’ll do

Personal Bankers build customer relationships by identifying financial needs and offering tailored solutions through cross-selling and service interactions. They are responsible for creating sales opportunities, managing transactions, and maintaining accurate bank documentation according to industry standards.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of experience in a retail environment with a focus on customer engagement and sales. The role requires the ability to work branch hours, including weekends and evenings, and the capacity to obtain NMLS registration within 90 days.

Benefits

• Paid Time Off • 401(k) matching program • Annual incentive pay • Paid holidays • Medical insurance • Dental insurance • Vision insurance • Health savings account • Flexible spending account • Dependent care accounts • Adoption assistance • Employee assistance program • Fitness reimbursement • Tuition reimbursement • Associate wellbeing program • Associate emergency fund • Associate banking benefits

Listed skills

• Problem solving · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Documentation · Preferred
• Communication · Preferred
• Coaching · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer relationship building
• Sales
• Financial solutions
• Product knowledge
• Cross-selling
• Lead generation
• Referral networking
• Cash handling
• Documentation
• Communication
• Problem solving
• Attention to detail
• Coaching
• Financial education
• Mentorship
• Product Knowledge
• Detail Oriented
• Customer Service
• Business Objectives
• Energetic
• Balancing (Ledger/Billing)
• Performance Metric
• Sales Process
• Time Off Management
• Employee Assistance Programs
• Selling Techniques
• Cross-Selling
• Cash Register
• Financial Education
• Customer Relationship Building

Job areas

• Finance & Accounting
• Sales
• Customer Service & Support
• Retail
• Personal Banker
• Bank Tellers and Related Clerks
• New Accounts Clerks