Banker-Customer Experience

Résumé du poste

The role focuses on delivering exceptional customer service and driving business growth through the cross-selling of banking products. It involves managing customer portfolios and ensuring strict adherence to regulatory and compliance standards.

Détails du poste

Job Requirements About the Role The Banker – Customer Experience is a front-line position within the Retail Banking division, responsible for delivering exceptional customer service and building strong client relationships. The role focuses on engaging customers efficiently and cost-effectively to become their preferred banking partner. The incumbent will manage customer portfolios, drive business growth through cross-selling, ensure operational excellence, and maintain compliance with regulatory standards. This role is crucial for driving customer satisfaction and enhancing branch-wide performance. Key Responsibilities Primary Responsibilities Engage daily with customers to drive growth inCurrent Accounts (CA),Savings Accounts (SA), andTerm Deposits (TD), along with cross-selling of assets, wealth products, Retail Trade Forex and credit cards Achieve business targets as defined in the performance scorecard. Provide need-based product solutions by aligning customer requirements with business offerings. Assess customer potential and increase product penetration per relationship. Generate referrals and additional business from existing customers. Ensure prompt and customer-focused resolution of queries and complaints. Adhere to banking regulations and internal policies related toAnti-Money Laundering (AML),Know Your Customer (KYC), andData & Information Security. Assist in the closure of audit observations and ensure compliance. Secondary Responsibilities Conduct internal audits and ensure compliance with all regulatory and organizational guidelines. Deliver best-in-class customer service to strengthen customer loyalty and retention. What We Are Looking For Education Graduate in any discipline. Postgraduate qualification (MBA) preferred. Experience 1 to 4 years of relevant experience in banking or allied sectors. Skills and Attributes Strong customer engagement and relationship management skills. Ability to understand and match customer needs with appropriate banking solutions. Excellent communication and problem-solving abilities. High level of integrity and adherence to compliance standards. Proficiency in cross-selling and portfolio management. Awareness of banking regulations and operational procedures. Fluent in English with strong business communication skills and problem-solving abilities.

Ce que vous ferez

The role focuses on delivering exceptional customer service and driving business growth through the cross-selling of banking products. It involves managing customer portfolios and ensuring strict adherence to regulatory and compliance standards.

Exigences

Candidates must have a graduate degree, preferably an MBA, and 1 to 4 years of experience in banking or allied sectors. Strong communication skills and proficiency in relationship management are essential.

Compétences indiquées

• Résolution de problèmes · Souhaitée
• Compliance · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Engagement
• Relationship Management
• Cross-selling
• Portfolio Management
• Problem Solving
• Business Communication
• Compliance
• Banking Operations

Domaines d’emploi

• Finance & Accounting
• Customer Service & Support
• Sales
• Retail