Senior Account Manager, Special Claims

March 15 2019
Industries Bank, Insurance, Financial services
Categories Accounting, Finance, Financial Accounting
Montreal, QC


The Senior Accounts Manager, Special Accounts is responsible for managing recovery, collection and realization of assets with significant economic impact. It provides support as a frontline responder to Investissement Québec (IQ) business units. It also ensures the establishment of financing structures as part of recovery plans.

Main responsibilities:

Analyze and manage a portfolio of financial interventions in all sectors of activity in a context of recovery or realization

Your role:

Design and implement recovery plans. Ensure the management of files, negotiate and convince the various stakeholders (companies, trustees, banks, equity investors, consultants, Ministry of Economy and Innovation (MESI) and others) whose interests are divergent, and , to ensure the realization and application of the recovery measures. Analyze investment projects and requests for financial assistance submitted to the Company. Develop the appropriate financial package, in a context of recovery, all in the interest of financial viability, risk sharing, economic benefits and regional impact.

As part of a financial package, negotiate the terms and conditions with the stakeholders involved in the file, in order to ensure the implementation of the restructuring plan. Act as the main point of contact for companies in difficulty and provide communications on financial solutions. Produce on a regular basis, generally in emergency situations, for discussions with the senior IQ authorities and the Ministry, quality analysis documents with multiple elements to be taken into consideration (financial analysis, economic benefits, etc.).

Administer a portfolio of financial interventions from all sectors of the Company (guarantees, debt, equity). Negotiate regularly with the Trustees and the companies the terms of a proposal made to the secured creditors.

Collections and recovery 

Proceed with recoveries of unpaid amounts. Determine the rights of the Company with respect to the real and personal securities, their ranks and liquidation values. Establish a recovery plan and realization of the securities held by IQ in order to proceed to their realization. Evaluate the solvency of the corporate or personal guarantee, and if necessary, make a settlement agreement. In partnership with the various stakeholders, negotiate, determine, supervise and carry out the various stages of realization of the real securities.

Ensure that we take the best steps to maximize the net proceeds from the realization of the collateral, in order to reduce losses for the Company, including the exercise of possible remedies for the Company, either by the appointment of a receiver, a trustee or a lawyer. In contentious cases, establish an action plan to maximize the achievement. In the case of collateral on loss, establish jointly with the lender a strategy for the realization of collateral by ensuring compliance with the guarantee agreement and the accuracy of its claim (loan guarantee - financial commitment guarantee).

Exercise an advisory role with the Corporation's business units (regional offices, operations and client support management, risk management) to guide complex or sensitive issues to achieve IQ objectives . Provide functional guidance to regional network account managers on recovery strategies and assist them in the management of the intervention. Accompany management account managers in meetings or negotiations when the complexity of the case and the nature of the intervention so require.

Conduct file updates on a regular basis for senior management, economic departments and Cabinet. Maintain the quality of business relationships with the units responsible for the recovery and realization of the assets of financial institutions, taking into account the Corporation's reorganization policy.

Take charge of new businesses in a context of recovery and realization

Assume the responsibility for the files entrusted to him by establishing the state of affairs, particularly in terms of the financial situation (viability), security rights and potential losses associated with the file. Determine an action plan with all the stakeholders involved in the file, following the diagnosis (financing, sale of assets, governance and / or other corrective or implementation measure). Represent the Company in court as part of the management of a file.

Specific qualifications

  • Hold a Bachelor's degree in Finance, Business Administration, Accounting, Law or other related field.
  • Have a minimum of five (5) years of relevant professional experience including two (2) years in the insolvency field.
  • Possess knowledge of financial analysis techniques, collateral and usual funding standards.
  • Know the processes and roles of the various stakeholders in the realization of assets.
  • Know the Bankruptcy and Insolvency Act and the Companies' Creditors Arrangement Act (CCAA) and the various remedies available under the Civil Code of Québec.
  • Have a good knowledge of English (spoken and written).

General profile sought:

  • Be customer oriented
  • Know how to manage priorities.
  • Be good at communication (oral and written) and have very good writing skills.
  • Demonstrate adaptability.
  • Master the problem solving.
  • Know how to negotiate and persuade.
  • Working conditions :
  • Comprehensive range of benefits including a defined benefit pension plan.


External candidates must submit their resumes on our careers website:

Investissement Québec subscribes to the principles of equal access to employment and invites women, members of visible minorities and ethnic minorities, people with disabilities and Aboriginals to apply.

The masculine is used for the purpose of lightening the text only.

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