Requisition ID: 82923
Join the Global Community of Scotiabankers to help customers become better off.
When you join Scotiabank, you’re part of an internationally recognized, award-winning workplace!
Within Global Operations, you’ll be contributing to a high-performing culture focused on servicing our customers. Our emphasis is on building the teams’ expertise and maintaining a solid risk management culture, while improving the effectiveness and efficiency of our operations. You will be part of a team that ensures a corporate culture built around high performance and continuous improvement, recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.
Within the Fraud department, we enable the bank’s strategy by safeguarding our customers and the bank through best-in-class fraud management, customer, and employee experiences.
The Inbound Fraud Team champions a customer focused culture by analyzing and taking action with every customer call, resolving Scotiabank’s Canadian retail and commercial customers’ fraud-related matters, when they transact with their card in person, online, or using their device.
What will your role be?
As a BIlingual (French) Inbound Fraud Advisor, you are responsible for answering incoming calls from customers and responding to fraud-related inquiries. You will review unusual activity with customers, complete fraud reports, itemize fraud transactions, obtain details for card replacement, and communicate with various departments within the bank. You will utilize specific call handling procedures to mitigate potential fraud losses.
What will you be doing?
Do you have the skills that will enable you to succeed?
Take the first step in joining our Fraud Team in North York, Ontario. Say Hello and Apply today!
Location(s): Canada : Ontario : North York
As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.