Vice President, Government

May 13 2019
Categories Accounting, Finance, Corporate finance - Treasury, Management - Administration
Etobicoke, ON

Job Title: Vice President, Government
Department: Government Programs
Competition: 4877
Internal/External: Internal/ External
Employment Type: Full Time, Permanent
Location: Dartmouth, Moncton or Toronto
Salary: Competitive Compensation
Reports To: President, Medavie Blue Cross
Closing Date: May 19, 2019

Position Summary

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.

Our team of 2,100 professionals works across six provinces and we excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.
Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.

The Vice President Government is responsible to provide leadership for the Government operations that support both our federal and provincial government clients. The VP Government will be responsible to maintain, develop and grow our government client base and to manage day-to-day operations. This individual will have responsibility for top line revenue growth, margin and net income for the government line of business and be a member of the senior management team of the organization. Annual revenue in claims we administer is approximately 2.5B$.

Key Responsibilities

  • Lead the development and implementation of strategic and operational plans for government line of business including programs administered on behalf of federal and provincial governments and workers’ compensation boards.
  • Provide leadership and oversight related to business development and operations to ensure business results are consistent with strategic objectives for government line of business. Key functional leadership will include business development, contract management, benefit management and claims payment, administration, client and provider enquiries, and management of client data.
  • Continuously deliver on the value proposition for clients that is reflective of client requirements and priorities and aligns with the strategic plan.
  • Develop solid relationships with key senior client executives as well as the broader health and stakeholder community.
  • Identify and pursue opportunities for organic growth with our existing clients and identify new business development opportunities with potential clients by developing relationship, and pursuing opportunities etc.
  • Lead the response to new business opportunities in collaboration with other business and corporate areas.
  • Develop and execute plans to enhance the level of customer service and ensure client commitments to plan members and government plan sponsors are met, with development of supporting metrics.
  • Review the effectiveness of the operations team services and processes and financial management to ensure they are both effective and efficient through process improvement and expense management initiatives.
  • Collaborate with other departments to champion priorities for continuous improvement within this business line.
  • Establish organizational structure and determine short and long-term resource requirements necessary to achieve objectives. Ensure that all functions and individuals responsible for delivery are performing at the highest standards.
  • Implement employee attraction, retention and engagement strategies for operations consistent with our corporate commitment to employee engagement.

Required Qualifications

Education: Bachelor’s degree in a related field and a Master of Business Administration degree would be considered an asset or significant relevant experience.

Work Experience: Minimum of 15 years progressive experience in a complex service-based industry, with a minimum of 10 years of operations leadership experience and significant experience in business development where creating long-term partnerships is key to success. Experience with government considered an asset.


  • Sound understanding of government policy, priorities, programs, operations and services are essential in this role.
  • Demonstrated success in operational leadership roles in a complex, challenging service function.
  • Ability to engage leaders and staff and drive strong commitment to service excellence in the teams
  • Financial acumen and comfort with data and key performance metrics
  • Proven ability to assess client needs and requirements and consistently deliver on client expectations, demonstrated through continuous improvement, superior client feedback and results.
  • Build strong relationships with external and internal stakeholders with a keen focus on understanding client needs to provide business solutions and ability to leverage internal relationships to achieve desired outcomes and results.
  • Strong leadership skills to guide this team to continued improvement.
  • Communication and strong decision making skills.
  • Record of accomplishment that demonstrates the ability to develop and maintain client relationships.

Language Skills: Bilingual preferred but not required.

Leadership Accountabilities

Values and Ethics: Act as a role model and coach on how to demonstrate our core values and ethics and integrates these into department practices.

Engagement: Communicates vision and department plans with clarity and commitment to motivate staff and promotes collaboration amongst key stakeholders.

People Management: Develops and supports talent management practices.

Strategic Thinking: Continuously evolves operational strategies based on business priorities and company goals

Action Management: Leads strategy execution to deliver corporate priorities while positioning to deliver for the future.

Financial Management: Assesses financial impacts of operational practices across the organization and implements strategies to achieve efficiencies.

If you’re interested in this opportunity, please contact Jeff Forbes or Erica Armstrong at (902) 421-2009 or toll-free at 1 (866) 822-6022, or submit your application online at:

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

Apply now! network