Insurance Specialist , Call Centre

November 4 2021
Industries Retail
Categories Accounting, Finance, Bank, Insurance, Financial services, Bank, Insurance, Financial Services, Bank, Insurance, Financial services, Customer Service, Call Centres, Customer Service, Call Centres, Retail
Abbotsford, BC

Not just a job…

a community

a partnership

a team

You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities for:

Insurance Specialist, Call Centre

This position is responsible for providing customers with insurance quotes and complete transactions; providing insurance coverage that best suits the customers needs.

Responsibilities include:

  • Initiate conversations with customers regarding all products sold by Insurance Services.
    • Determine needs of customers.
    • Explain products and services to customers.
    • Complete sales transactions.
  • Able to generate sales using effective selling techniques, cross selling insurance products, effective merchandising to create extra sales opportunities and meet sales targets/objectives.
  • Seek opportunities to grow the business within the local market and work with the Department Manager and the Business Unit to develop initiatives.
  • Provide assistance, answer questions or problem solve any issues with customers.
  • Satisfy customer complaints or work with Department Manager, Call Centre Insurance and Warranty to do so.
  • Contact customers for follow-up.
  • Obtain home insurance expiry dates from existing and call-in customers.
  • Follow-up on assigned referral/expiry date business, working to quote and close.
  • Keep up to date on new products and information relating to the insurance industry.

The successful candidate will have the following:

  • Hold a Level I or II insurance license.
  • Knowledge of desktop PCs and Windows-based operating systems, including a proficiency in Word and Excel.
  • Familiar with Call Centre operations and best practices
  • Past experience in insurance sales and brokerage operations.
  • In-depth knowledge of insurance products, including Personal Lines and related product offering, services and regulations.

We offer advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as the potential to earn bonuses. We offer a comprehensive benefits program including:

  • Comprehensive, optional medical, dental, prescription drug and vision coverage for you and your family (Ensuring you and your family are taken care of)
  • Company matched RRSPs (Helping you plan for your future)
  • Employee Discount Program (Sharing our success)
  • Ongoing In-House Training & Education Courses (Lifelong learning)
  • Employee Family Assistance Program (Free confidential counseling and support)
  • Employee Recognition Program (Tangible rewards for great work!)
  • Community Involvement (Giving back to our communities)

This role is Regular Part-Time, where employees are scheduled a minimum of 1456 hours per year (28-40 hours per week) Applicants must be available to work a flexible schedule, Monday to Sunday.

If you possess the necessary skills and expertise and would like to join an exciting team of professionals,

Apply Now!

We are an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.

Apply now! network